Baltimore City Council
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File #: 19-0164R    Version: 0 Name: City Government Customer Service Centers
Type: City Council Resolution Status: In Committee
File created: 9/9/2019 In control: Housing and Urban Affairs Committee
On agenda: Final action:
Enactment #:
Title: City Government Customer Service Centers For the purpose of recommending the creation of City government customer service centers.
Sponsors: Bill Henry, Ryan Dorsey, John T. Bullock, Kristerfer Burnett, Zeke Cohen, Robert Stokes, Sr., Mary Pat Clarke, Shannon Sneed, Edward Reisinger, President Brandon M. Scott
Indexes: Center, City, Customer Service, Government
Attachments: 1. 19-0164R~1st Reader, 2. Parking 19-0164R
Date Ver.Action ByActionResultAction DetailsMeeting DetailsVideo
9/12/20190 City Council President Refer to Mayor's Office of Constituent Services  Action details Meeting details Not available
9/12/20190 City Council President Refer to Parking Authority Board  Action details Meeting details Not available
9/12/20190 City Council President Refer to Dept. of Housing and Community Development  Action details Meeting details Not available
9/12/20190 City Council President Refer to Dept. of Finance  Action details Meeting details Not available
9/12/20190 City Council President Refer to City Solicitor  Action details Meeting details Not available
9/12/20190 City Council President Refer to Dept. of Public Works  Action details Meeting details Not available
9/12/20190 City Council President Refer to Mayor's Office of Employee Development  Action details Meeting details Not available
9/12/20190 City Council President Refer to Mayor's Office of Children and Family Success  Action details Meeting details Not available
9/12/20190 City Council President Refer to Dept. of Real Estate  Action details Meeting details Not available
9/12/20190 City Council President Refer to Dept. of General Services  Action details Meeting details Not available
9/9/20190 City Council Assigned  Action details Meeting details Not available
9/9/20190 City Council Introduced  Action details Meeting details Not available
* Warning: This is an unofficial, introductory copy of the bill.
The official copy considered by the City Council is the first reader copy.
Introductory*

City of Baltimore
Council Bill R
(Resolution)

Introduced by: Councilmember Henry


A Resolution Entitled

A Council Resolution concerning
title
City Government Customer Service Centers
For the purpose of recommending the creation of City government customer service centers.
body

Recitals

Several cities across the United States have created customer service centers where residents can access information about their city and their city’s services. Some services vary by location, but residents can generally receive information about city services, get referrals, pay bills, receive applications and necessary forms, receive advice from a legal clinic, and use computers to access the internet. In Seattle, Washington, for example, there are multiple customer service centers that function as small “city halls”, spread out across the city, mainly as storefronts along commercial corridors. Seattle also has a mobile customer service center that visits traditionally underserved neighborhoods.

Additionally, customer service centers can offer access to a wide variety of forms that residents might find necessary, such as applications for parking permits, applications for permits to operate a business, and applications for employment with the City. At many such centers, citizens can pay utility bills and parking fines, get pet licenses, and learn general information about City services, like the days for trash pick-up, contacts for community organizations, and zoning information.

Now, ther...

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