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18-0307
| 0 | | Water Accountability and Equity Act | Ordinance | Water Accountability and Equity Act
For the purpose of increasing the availability or affordability of basic water and wastewater service to low-income consumers and assuring a fair process for all consumers before the City exercises its authority to cut off water services, impose liens, or take similar action; establishing for these purposes a Water-for-All Discount Program, an Office of Water-Customer Advocacy and Appeals, and a Committee for Office Oversight; establishing the eligibility requirements for the Water-for-All Discount Program and its grant of an annual billing credit, and providing for the credit’s administration, computation, distribution, and recertification requirements and for the effect of midyear ineligibility, program arrears, and related matters; excepting recipients in the Water-for-All Discount Program from certain penalties imposed on certain delinquent service charges; providing for the operational independence of the Office of Water-Customer Advocacy and Appeals as a neutral intermediary authorized to conduct problem-solving investigations of water and w | Worksession | |
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