* Warning: This is an unofficial, introductory copy of the bill.
The official copy considered by the City Council is the first reader copy.
Introductory*
City of Baltimore
Council Bill R
(Resolution)
Introduced by: Councilmember Henry
A Resolution Entitled
A Council Resolution concerning
title
City Government Customer Service Centers
For the purpose of recommending the creation of City government customer service centers.
body
Recitals
Several cities across the United States have created customer service centers where residents can access information about their city and their city’s services. Some services vary by location, but residents can generally receive information about city services, get referrals, pay bills, receive applications and necessary forms, receive advice from a legal clinic, and use computers to access the internet. In Seattle, Washington, for example, there are multiple customer service centers that function as small “city halls”, spread out across the city, mainly as storefronts along commercial corridors. Seattle also has a mobile customer service center that visits traditionally underserved neighborhoods.
Additionally, customer service centers can offer access to a wide variety of forms that residents might find necessary, such as applications for parking permits, applications for permits to operate a business, and applications for employment with the City. At many such centers, citizens can pay utility bills and parking fines, get pet licenses, and learn general information about City services, like the days for trash pick-up, contacts for community organizations, and zoning information.
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