City of Baltimore - File #: 10-0186R

• File #: 10-0186R
• Version: 0
• Name: Investigative Hearing - The Status of the 311 Non-Emergency and 911 Emergency Response Systems
• Type: City Council Resolution
• Status: Withdrawn
• File created: 1/25/2010
• In control: City Council
• Final action: 3/8/2010
• Title: Investigative Hearing - The Status of the 311 Non-Emergency and 911 Emergency Response Systems FOR the purpose of requesting the Baltimore Police Commissioner, the Baltimore Fire Chief, and the Interim Chief of the Mayor’s Office of Information Technology (MOIT) to report to the City Council on the efficacy of the separate systems, on the effect of the 311 non-emergency response system in abating the number of police and fire units deployed to non-emergency calls, and the rationale for the proposed merger of the 911 Emergency and 311 Non-emergency response call centers.
• Sponsors: President Young, James B. Kraft, Helen L. Holton, Bill Henry, Edward Reisinger, Agnes Welch, Sharon Green Middleton, Mary Pat Clarke, Belinda Conaway
• Indexes: Resolution

Date	Ver.	Action By	Action	Result
3/8/2010	0	City Council	Withdrawn
3/8/2010	0	City Council	Withdrawn
1/28/2010	0	The City Council	Referred for a Report
1/25/2010	0	City Council	Introduced
1/25/2010	0	City Council	Assigned

* WARNING: THIS IS AN UNOFFICIAL, INTRODUCTORY COPY OF THE BILL.
THE OFFICIAL COPY CONSIDERED BY THE CITY COUNCIL IS THE FIRST READER COPY.
INTRODUCTORY*

CITY OF BALTIMORE
COUNCIL BILL R
(Resolution)

Introduced by: Councilmember Young

A RESOLUTION ENTITLED

A COUNCIL RESOLUTION concerning
title
Investigative Hearing - The Status of the 311 Non-Emergency and 911 Emergency Response Systems

FOR the purpose of requesting the Baltimore Police Commissioner, the Baltimore Fire Chief, and the Interim Chief of the Mayor’s Office of Information Technology (MOIT) to report to the City Council on the efficacy of the separate systems, on the effect of the 311 non-emergency response system in abating the number of police and fire units deployed to non-emergency calls, and the rationale for the proposed merger of the 911 Emergency and 311 Non-emergency response call centers.
body
Recitals

The Managing Calls to the Police With 911/311 Systems, February 2005, research for practice of the U.S. Department of Justice, Office of Justice Programs, National Institute of Justice, found that in response to many 911 systems being overwhelmed with calls, most of them not emergencies, some jurisdictions introduced 311 non-emergency systems. Researchers found that in Baltimore calls to 911 decreased by almost 5,000 per week after 311 was implemented.

Dispatch Magazine On-Line credits Baltimore City with being the first to locally implement the 311 system, in October 1996. The 311 number was then approved for nationwide use by the Federal Communications Commission in 1997, after the President endorsed the 311 non-emergency response...